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Privacy is a priority to us. Whenever possible, we try to collect and retain as little data about you as possible. On this page, we explain what data we collect and who can access it. We want to note that every communication on the internet can have security vulnerabilities. A onehundred percent protection of your data is not possible, but we try to achieve the highest possible standards to protect your data.
We'll forward all information you entered during the order process to the organizer of the event. Please contact the event organizer to obtain their privacy policy.
All data is always transmitted using up-to-date encryption between your browser and our servers as well as between our servers.
If you buy a ticket, we use cookies to enhance the ordering process and to remember that your carts belong to you. If you buy tickets from multiple different organizers, we never track your visit across events and never correlate this data. We do not track IP addresses, browsers, referers or any other unnecessary metadata.
All our servers are located in Germany and we are subject to German data protection laws.
Our team has access to your data for technical reasons. We will only use this access to find and solve errors in case of a support request.
If you specify an email address from Outlook or similar providers, we might route all email to you via rapidmail, an german email provider, since Outlook tends to reject direct emails from us as spam.
If you click a link in an email we sent you about a ticket order for the first time, we store the information that your email address appears to work. We do not store anything else about that click and we do not use that information for automated behaviour, it's just useful when debugging issues.
When you reach a ticket shop through a campaign link, we will use cookies to tell the organizer which campaign link you clicked so the organizer can know how effective their marketing methods are.
This event organizer uses Google Analytics to understand how users interact with the shop. Google Analytics uses cookies to track your visit across the page. The generated information is transmitted to servers of Google in the United States. Before being transmitted to the US, your IP address is anonymized by stripping the last digits on servers of Google within the European Union. Only in rare cases will the raw IP address transmitted to US servers and anonymized there before being stored. The IP addresses collected through Google Analytics will not be correlated with other datasets Google has.
You can click here to opt-out of Google Analytics tracking for all events hosted on this domain or download a browser extension here to permanently opt-out of Google Analytics on all web pages.
If you opt-out of being tracked by a tracking provider, we will store your opt-out in a cookie as well. This cookie is valid in your browser for 10 years and does not allow us to identify you in any way, since it only contains the fact that you opted out.
If you pay using bank transfer, your bank and the organizer's bank will have knowledge of meta information on your order.
If you pay using Stripe, payment-relevant meta information is shared with Stripe. You can view their privacy policy here. Please note: if you pay by credit card, the last four digits of your credit card number are stored on our server.
We are happy to answer any questions on this topic at support@pretix.eu.
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